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We’ll try our hardest to make sure this website is up to date and if an item is unavailable we’ll try and make sure it’s highlighted next to the product. Occasionally something is out of stock but we’ll be able to get it in within 48 hours so in that instance we’d class the item as ‘in stock’.

We cannot ensure permanent availability of all items, although we try our hardest. Some goods sell much better than we predict; lead times can also be quite long. If something is out of stock, we'll always give you the best information we can on anticipated delivery dates.

We only accept online payments on this website using one of the following methods: Visa, Visa Debit, MasterCard, Visa Electron or PayPal. Your payment details will be processed securely online using the Sage Pay Secure Payments system.

Yes, the prices shown next to the products on this website are all inclusive of VAT.

We do. Our shop is in Aldeburgh and you can see what brands we stock on the Aldeburgh Shop page.

For directions to the shop please visit our store locator map.

No, sorry, we don’t currently have a catalogue. If there’s anything you’d like that you think we might stock in the shop don’t hesitate to call us on 01728 452229

Ordering from this website is a bit like buying something in a shop, you browse to find what you want and when you find it you pop it in your basket. You can start browsing by choosing one of the navigation links at the top of the site.

Here’s the process you’ll be taken through when you find the product you want:

• You will add the item to your basket and proceed to checkout
• You will then be asked to confirm your items and select your delivery options
• You will be asked to complete personal details such as name and delivery address
• You will be asked to confirm the order and delivery information and input your payment details, which are handled by Sage Pay within the O&C Butcher website.
• Having paid for the product you will be shown an order confirmation page and a confirmation email will be sent to the email address you have provided.
• If you would like to collect the order from our store in Aldeburgh please call us as soon as you've placed the order to let us know and we will refund any delivery costs and arrange a collection time.